Terms of Service

These Terms of Service (“Terms”) are an agreement between you, the motor carrier or the person acting for a motor carrier who opens an account, and TruePermit (“TruePermit”, “we”, “us”), the operator of truepermitdot.com and the TruePermit service. By creating an account, clicking “agree”, or using the service you accept these Terms and our Privacy Policy. If you use the service for a company, you confirm that you are authorized to bind that company, and “you” means the company. The service is offered to businesses and to people acting in a business capacity; you must be at least 18.

TruePermit is compliance software for US motor carriers. From your USDOT record and the states you run it determines which federal and state obligations apply to you, turns the ELD and fuel-card files you upload into IFTA and state weight-distance tax returns and a filing packet, tracks deadlines and renewals, keeps your trips, fuel and documents on file, plans truck-legal routes, and answers questions through an AI Copilot that reports what the calculation engines return. We do not file anything with any agency, do not hold permits or accounts for you, and do not sit between you and the state. You remain the filer of record for every return.

TruePermit provides compliance tracking and preparation, not legal, tax or accounting advice. Applicability results, computed amounts and deadlines are prepared from the information you enter, from public agency records, and from published rate schedules that we keep current with reasonable care. They are estimates to review, not determinations. Rates and rules change, agencies correct their own records, and your facts may differ from what you entered. You are responsible for reviewing every figure, confirming current rules with the relevant agency or your advisor, and filing and paying on time.

Keep your credentials confidential and tell us promptly at support@truepermitdot.com if you suspect unauthorized use. You are responsible for all activity under your account and for the accuracy and completeness of the carrier, fleet, trip, fuel and document data you provide. One account may hold one or more carriers; a person you add as a member of your carrier gets access to that carrier's data.

You own the data you enter and the files you upload. You grant us a license to store, process and display that data only to provide and improve the service for you, to keep it secure, and to meet legal obligations. We do not sell your data and do not use it to train AI models. You can export each quarter's trips and fuel as CSV from the audit archive at any time. The Privacy Policy explains what we collect and which service providers process it for us.

The free plan covers one truck. Paid plans are priced per month or per year, include a number of trucks, and charge a per-truck fee above that number; current prices and what each plan includes are on the pricing page and are confirmed on the checkout page before you pay. Deterministic compliance and tax calculations are unlimited on every plan. The AI Copilot and document extraction draw on a monthly AI-credit allowance; unused credits do not roll over, and you can buy top-up packs that expire with the subscription.

Payments are processed by Dodo Payments as merchant of record: Dodo charges your card, issues the invoice, applies sales tax or VAT where required, and handles chargebacks. We never see your full card number. Prices may change; a change to the price of your plan applies from your next renewal and we email you at least 30 days before it does.

A quarter pass is a one-time payment that opens the full return for one closed reporting quarter (the per-jurisdiction IFTA and state weight-distance returns, the filing packet and the return CSV), priced by the number of active trucks in your account. It includes the reading of up to three PDF fuel-card statements for that quarter. It does not renew, does not change your plan, and stays open for that quarter for as long as you keep the account.

A preparer subscription is a monthly plan for an account that prepares returns for client carriers (a permit service, bookkeeper or dispatcher). While it is active, every client carrier the preparer adds gets the full return, up to the plan's total of client trucks; it renews and is canceled like any paid plan. Each client is a separate carrier account holding that carrier's own records. A carrier added by a preparer may ask us at support@truepermitdot.com to hand its account to the carrier itself, and the preparer is responsible for having the client's permission to upload its files.

If TruePermit is not what you expected, email support@truepermitdot.com within 14 days of your first payment for a full refund of that payment. Renewal charges, plan upgrades and AI-credit top-up packs are not refundable except where the law of your state requires it or where we failed to provide the service. A quarter pass is refundable within 14 days if the return could not be computed from your files; once the quarter's return has been opened and computed, it is not refundable except where the law of your state requires it. Refunds go back to the original payment method through Dodo Payments and usually appear within 5–10 business days. Downgrading or canceling takes effect at the end of the paid period; we do not prorate.

Paid plans renew automatically. A monthly plan renews every month and an annual plan renews every year, on the day your subscription started, at the then-current price, until you cancel. You can cancel at any time from Dashboard → Settings → Plan & billing → Manage billing, which opens your Dodo Payments customer portal, or by emailing support@truepermitdot.com. Cancellation stops future charges; your paid features stay on until the end of the period you already paid for, and the account then continues on the free plan with your data intact. Dodo Payments emails you a receipt for every charge, your renewal date is always shown in the customer portal, and about 15 days before an annual renewal we email you a reminder with the date and the amount.

Use the service only for your own carriers' compliance. Do not probe, scrape or overload the service or its public lookups, reverse-engineer it, access another carrier's data, upload malware, enter false information to obtain a determination you know to be wrong, resell access, or use the service in violation of law. We may suspend an account that does, after notice where practical.

The service relies on data and infrastructure from third parties: FMCSA registration and safety records, HERE for routing and geocoding, NHTSA for VIN decoding, Anthropic for the AI Copilot and document reading, Resend for email, Vercel and Neon for hosting and storage, and Dodo Payments for billing. We are not responsible for the accuracy or availability of agency records or for outages of these providers, although we design the service to degrade gracefully when one is unavailable.

The service, its calculation engines, content, guides and trademarks belong to TruePermit or its licensors. You get a limited, non-exclusive, non-transferable right to use the service for the term of your subscription. Public compliance guides may be linked and quoted with attribution. If you send us feedback, we may use it without obligation to you.

These Terms apply while you have an account. You can close your account at any time by emailing support@truepermitdot.com; export your archive first, because we delete the account's data as described in the Privacy Policy. We may suspend or close an account that breaches these Terms, has an unpaid balance, or has been inactive on the free plan for more than 24 months, with 30 days' email notice in the last two cases. Sections 3, 5, 11 and 13 through 17 survive termination.

The service is provided “as is” and “as available”. To the fullest extent permitted by law we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We work to keep the service accurate and available but do not promise that it will be uninterrupted or error-free, that every rate or rule is current, or that a return prepared with it will be accepted by an agency without adjustment.

To the fullest extent permitted by law, TruePermit is not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, lost loads, penalties, interest, assessments or audit outcomes arising from filings you make, from data you entered, or from your use of or inability to use the service. Our total liability for all claims in any 12-month period is limited to the amount you paid us for the service in those 12 months, or US $100 if you paid nothing. Some states do not allow these limits, so they may not apply to you in full.

These Terms are governed by the laws of the State of Delaware and the federal laws of the United States, without regard to conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

If you have a dispute with us, email support@truepermitdot.com with “Dispute” in the subject and we will try to resolve it informally within 30 days. If that fails, you and TruePermit agree to resolve the dispute by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules, conducted in English by video or in the county where you are based, with the arbitrator applying this section and the law above. Either side may instead bring an individual claim in small-claims court if it qualifies.

Class-action waiver. Disputes are resolved one at a time; neither side may bring or join a class, collective or representative action. You may opt out of this arbitration section by emailing us within 30 days of first accepting these Terms; the rest of the Terms then still apply.

We may update these Terms as the service changes. For material changes we email account holders at least 14 days before the new Terms take effect and update the “Last updated” date above. Continuing to use the service after that date means you accept the change; if you do not, cancel before it takes effect.

These Terms, the Privacy Policy and the plan you chose at checkout are the entire agreement between us. If a provision is unenforceable, the rest stands. You may not assign your account without our consent; we may assign these Terms to a successor that operates the service. Notices to you go to the email on your account. Notices to us go to support@truepermitdot.com, the contact form, or by mail to TruePermit, 1122 East Elk Avenue, Glendale, CA 91205, United States.